I have use both the chat and instant messaging features before. They are so mush easier and faster than e-mail.
I like being able to see who is online when I am.
Our library offers Ask a Librarian on our Webpage and this is helpful for students in the dorms. With busy schedules this is a quick and easy way to talk without using a phone. I am sure we will see this feature being used more as time goes by.
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